Frequently Asked Questions In this section, we hope to answer your questions. If, after reviewing this section, your question is still not answered, please do not hesitate to contact us with any questions that you may have. We will have a response back to you within 2 hours during normal working hours (Monday – Friday 8:30am to 4:30pm, A.E.S.T.). When will I get my order? Do you ship C.O.D. (Cash on delivery)? How do I check the status of my order? Is my item in stock? What are your shipping costs? What are your minimums? Is PackagingProducts.com.au a secure site? What is your return policy? Where are you located? Will I have to pay GST on my order? How much time does it take for imprinted items to arrive? Do you offer discounts for bulk purchases? Do you sell to wholesalers? Do you have a Privacy Policy? Catalogue / Price Lists All About Cookies I am having trouble clicking to the next page? 1. When will I get my order? In-stock items will ship within 24-48 hours from the time we receive your order. After shipping, allow 2-4 days to receive your order (not including Saturday or Sunday). Custom imprinted production times vary from 2-4 weeks, plus shipping, depending on the product. 2. Do you ship C.O.D. (Cash on delivery)? No, we do not offer COD shipments within Australia but do offer the ease of direct deposit from your bank to ours. When you order we will email you our banking details. 3. How do I check the status of my order? Once you have placed your order you will receive an email with a copy of your order and your order number. When your order is shipped we also send you another email with all shipping details including consignment number. You may contact our Customer Support if you believe there has been some delay in receiving your order. Please be sure to include your Order Number when you contact us. If there is a concern (i.e. we need more information from you), we will contact you. 4. Is my item in stock? We offer 1,000's of products, so there may be instances where we are temporarily out of an item. If your item is out of stock, we will contact you as soon as possible to advise you of a replacement item, or the delay period. 5. What are your shipping costs? All orders are shipped to you from $9.95. (excludes resellers) $9.95 Shipping is for QLD, NSW, VIC, SA, ACT - $14.95 for WA, NT, TAS 6. What are your minimums? On our website, each item description will state if there is a minimum or if you can purchase the items individually. 7. Is PackagingProducts.com.au a secure site? PackagingProducts.com.au is very concerned about site security on the Internet today. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. These include encrypting all data that you give to us, processing your credit card information in a safe and responsible manner, and not sharing any information that has been given to us by you, our customers. We want you to feel confident when ordering from PackagingProducts.com.au, and we are doing everything we can to continue to operate a secure site, but if you have any other questions concerning site security, please feel free to e-mail us at Customer Service 8. What is your return policy? Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to PackagingProducts Australia within three (3) days of the receipt of the order. Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately. This will ensure prompt corrective action on our part. A copy of the relevant invoice must accompany returned items. All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be allowed. Any returns arriving COD or collect will be refused. Seasonal items will not be accepted for return after the end of the particular season. Returns must be in original package quantities. Part packages will not be accepted for return. If you have any questions about the return of your item, please e-mail us or call 1300 843 093 Be sure to include your order number and e-mail address with any correspondence. 9. Where are you located? We are located in Queensland, Australia. Our mailing address is:     Packaging Products Australia     PO Box 60     Kedron, Queensland, 4031     Australia Telephone Number: 1300 843 093 10. Will I have to pay GST on my order? All prices shown on this website include Goods and Services Tax (GST) for deliveries within Australia. 11. How much time does it take for imprinted items to arrive? Because each of your imprinted item orders are custom imprinted per your specifications, it takes approximately two weeks production time plus shipping after your order is received. Please allow the appropriate amount of time when placing an imprinted item order. 12. Do you offer discounts for bulk purchases? If you are an event planner, School, Club, Hotel, Company, Restaurant, Church, Charity, Caterer or Institution, we invite you to contact us regarding special discounts. Click here to contact us. 13. Do you sell to wholesalers? PackagingProducts Australia does not at this time sell wholesale. 14. Do you have a Privacy Policy? We understand that our customers are concerned with privacy, so we have initiated policies to ensure that your personal information is handled safely and responsibly. We collect customer information in an effort to improve your shopping experience and to communicate to you about our products, services, contests or promotions. From time to time, we will send informational e-mails to you concerning PackagingProducts Australia information only. These would be specials; contest information or short messages containing information that we think you would want to know. If at any time you wish to stop receiving these e-mails, we give you the option to remove your name from our mailing list with one easy step. We will NOT sell, rent or share your e-mail address or personal details with a third party. We understand that this information is private and will handle it in a responsible manner. For more information, click here. 15. Catalogue / Price Lists Catalogues and price lists can be expensive to produce and can quickly become out of date. We would prefer to pass the savings onto you the customer! For your convenience all products that we sell and their prices can be viewed on our website. Click Here to Contact Us regarding any questions you may have 16. All About Cookies Cookies are small text files that are written to a user’s hard disk by their web browser. Cookies cannot contain a virus and are often used by a web server as your ID or to remember what you looked at last. You get the cookie on your first visit to the site. After that site can read the cookie to identify a user. Click Here to read more information on Cookies and what they do. 17. I am having trouble clicking to the next page? If you are having trouble clicking to the next page in the shopping cart, or if your page keeps coming up saying "shopping cart empty", or "an error occured please restart shopping" this may be caused by your 'cookies' being set to 'off'. You can re-set your cookies by following the steps below. Click Here to read more information on Cookies and what they do. If you're using Internet Explorer 6.0: 1.Choose Tools, then 2.Internet Options. 3.Click the Privacy tab, 4.Default setting is medium. Move the slider to determine which setting you prefer. 5. You can also click on Advanced for specialized cookie treatment. If you're using Internet Explorer 5.0: 1.Choose Tools, then 2.Internet Options. 3.Click the Security tab, 4.Click Internet, then Custom Level. 5.Scroll down to Cookies and choose one of the two options. If you're using Internet Explorer 4.0: click here In Internet Explorer 3.0 click here If you are using Netscape Navigator 7.0: click here If you're using Netscape Communicator 4.0:click here If you are using Firefox:click here Click Here to read more information on Cookies and what they do. If you have further trouble please contact us here or call us on 1300 843 093