Site Security
At Packaging Products Australia, your security is our
number one concern. We are pleased to tell you about the measures we have
taken to ensure your security.
We have followed and surpassed all industry standards necessary for a
secure site. We are a SSL
secure site. This means that all information sent to our site is encrypted
and protected against disclosure to third parties.
Our servers use SSL (Secure Sockets Layer). This is an advanced technology
that encrypts all of the information you send us in your online order (this includes
all of your personal information such as your name, address, credit card
number, etc.) so that it cannot be read as the information as it travels
over the Internet.
SSL works with Microsoft Internet Explorer (v. 3.0 and higher), Netscape
Navigator (v. 2.0 and higher) and America Online (v. 3.0 and higher).
To ensure that you are accessing our secure server to place your order,
look at the bottom of your browser. You should see a
closed lock or unbroken key icon (depending on your browser). If you see
either of these icons, then SSL is active.
Cookies
A "cookie" is a small text file that your browser keeps on your hard
disk, and is very common on the Internet. They are a way for us
to remember who you are. They also allow us to "remember" what you put
in your shopping trolly as you browse through our product selection. However,
you can still browse our products and use many of our site features without
cookies.
To place an order on our website, your
browser does need to accept cookies. If you do not feel comfortable modifying
your browser preference files, please feel free to e-mail us for assistance.
Click Here for more information on Cookies and how to adjust them in your browser.
Privacy Policy
At Packaging Products Australia, we understand that our
customers are concerned with privacy, so we have initiated policies to
ensure that your personal information is handled safely and responsibly.
We collect customer information in an effort to improve your shopping
experience and to communicate to you about our products, services, contests
or promotions.
If you have opted into our newsletter, we may from time to time
send informational e-mails to you concerning
Packaging Products Australia information only. These would
be specials or short messages containing information
that we think you would want to know. If at any time you wish to stop
receiving these e-mails, we give you the option to remove your name from
our mailing list with one easy step. We will NOT sell, rent or share your
e-mail address with a third party. We understand that this
information is private and will handle it in a responsible manner.
Packaging Products Australia
Attn: Customer Service
PO Box 1040
Maroochydore, Qld. 4558 Australia
We will occasionally update our Privacy Policy in order to ensure the highest level of protection for our users
and to comply with legislation. We will not change the use of previously collected personal information unless
legally required to do so.
Complaint Handling Policy
Packaging Products Australia take all complaints and disputes seriously and has a 100% guarantee
on its products & services. We will give a full refund if you are not completely satisfied.
Packaging Products Australia customer Service will provide reasonable information and assistance to ensure
that any complaints are lodged effectively.
Complaints may be lodged by phone, e-mail or by letter. Tel: 1300 331 311
sales@packagingproducts.com.au
If you would prefer to submit your complaint in writing, please write to us at:
Packaging Products Australia
Attn: Customer Service
PO Box 1040
Maroochydore, Qld. 4558 Australia
Packaging Products Australia has established, and will continue to develop, quality processes
for the efficient acknowledgement and processing of complaints.
Complaints will be processed in a timely and efficient manner.
Managing our customer's expectations realistically is Packaging Products Australia's goal.
This involves the careful examination of each complaint and a resolution offered on the basis of that analysis.
If you are not satisfied with the resolution, your complaint will be escalated to a supervisor or manager.
We will aim to acknowledge your written complaint within 5 working days of receiving it, and emails within 24 hours.
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